Olthof Homes-Customer Care

Olthof Homes offers a friendly staff to service your warranty needs as a part of our commitment to you.

At any time during the first two years of living in your new home you can initiate a Customer Care
Visit by submitting a Customer Care Coupon. The homeowner is
offered two Courtesy Service Coupons and one Drywall Touch-up Coupon. If you have lost your coupons they are available to be printed below.

Olthof Homes has a well established system in place to meet the homeowner's needs throughout the warranty period. Our Customer Care program is designed to provide rapid and organized service for warranty issues.

Your Warranty:
Olthof Homes offers homeowners the best in customer care. Our Customer Care Team is committed to servicing your home throughout the warranty period. During the 2-year limited warranty period, our knowledgeable service people will visit your home at 30 days and again at 11 months to address any warranty needs that may need attention. These visits are initiated by Olthof Homes' Customer Care Department to exemplify our commitment to you. We also provide you with the ability to initiate a warranty visit when you feel it is required. Each new homeowner recieves 2 Courtesy Coupons that can be used to request service at any time during your 2-year warranty period. Homeowners also recieve a Drywall Touch-up Coupon that can be used during the two year limited warranty period. If you have any questions regarding the Customer Care Program please contact our Customer Care Department at 219-558-8080 x316

Welcome Home Forum:
Olthof Homes also offers homeowners a Welcome Home Forum in which a representative of the Customer Care Department will answer questions and further explain the programs that we have instituted to ensure that you are completely comfortable in your new home.

Emergency Services:
Occasionally an emergency situation will come up, and when it does you should know what you can do and who you can contact for help. To be sure that you feel safe and secure in your new home, Olthof Homes works with the best in the trades to ensure timely responses and quality craftsmanship in your time of need. In an emergency, please call the contractor directly from the numbers posted on your breaker box or call the Olthof Homes' Customer Care line at 219-558-8080 x316. Olthof Homes offers 24-hour on-call service to assist you in emergency situations. Some examples of what is specified as an emergency include TOTAL loss of heat, electricity or water, a gas leak, plumbing leak that cannot be isolated or any situation that endangers the occupancy of the home.